If you want to send your selection as a gift to someone else please remember to enter his or her address as the ‘Recipient's Address’ before you add the item to your basket.
Please note that ALL items in your shopping cart will be sent to the SAME address. You can add a message to be included with each item as well as a preferred date and, in the case of funeral tributes, time.
Flowers: Due to seasonal and local availability, flowers may vary from the images shown and certain flowers may be substituted in the interests of providing you with the best gift.
Balloons: Balloons may have minor variations from the images shown on the website, we reserve the right to use a similar balloon with the most similar message in the unlikely event the chosen balloon is out of stock..
You can add and delete items from your cart at any time; you can also change the quantity. Your payment will be processed by 'WorldPay' through a secure server. Worldpay is one of the World's largest processors of online transaction payments. Your security is assured.
We are committed to protecting your privacy. We will only use the information that we collect in accordance with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us at the bottom of our e-mails. The type of information we will collect about you includes:·
We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy. We may use technology to track the patterns of behaviour of visitors to our site. We do not disclose any of your information to third parties.
If you have any questions/comments/feedback/suggestions about privacy, you should e-mail us at sales@milestonesflorist.co.uk
We have an effective security policy that we review regularly.
All credit card details are processed online using WORLDPAY which uses secure 128 bit encryption over an SSL (secure socket layer) connection. Credit card details are not stored after they have been processed.
Cancellations can be made by calling us on 01832 274 305 within 48 hours of placing your initial order, the order can be cancelled with all money being returned minus the credit card charge within 30 days. Unfortunately our banking service provider makes a charge for all card transactions which we bear. In the event that you cancel the order we will refund you your money less that charge.
Payment by credit card in advance of dispatch.
Goods supplied by MileStones Florist to customers remain the property of the company, until paid for in full by the customer.
Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. MileStones Florist reserves the right to substitute products of equal or greater value to compensate for out of stock items.
All goods ordered in a single transaction will be delivered to the same address.
Local orders will be delivered personally by us. U.K & International flower orders are sent through the teleflorist relay service of high quality florists. The nearest florist will deliver your order by hand. It’s a good idea to be sure the recipient will be in during the day to receive them, otherwise a card will be left for them to contact. A time cannot be guaranteed, deliveries are usually between 9am and 6pm – we offer same day delivery to most U.K. addresses on orders placed before midday G.M.T. Please note there are no deliveries on Sundays, or U.K. public holidays. Exceptions are mothering Sunday and Valentines Day.
Local balloons and gifts orders will be gift – wrapped and delivered by us. U.K. balloons and gifts orders will be gift - wrapped boxed and sent by Royal Mail Special Delivery, which guarantees next day delivery, usually in the morning on orders placed before 10.30 G.M.T. All deliveries need to be signed for on delivery so it is important that someone is in to receive it during the morning. If there is nobody, it may be left with a neighbour or the driver will leave a card showing where the parcel can be collected from or arrange another delivery.
In the event of a claim needing to be made please contact us via telephone: 01832 274 305 or e-mail: sales@milestonesflorist.co.uk within 48 hours of the delivery.
All goods must be checked and counted upon receipt. Any shortages must be brought to our attention firstly by email sales@milestonesflorist.co.uk
All goods must also be checked for damage upon receipt. Any damage must also be be brought to our attention firstly by email sales@milestonesflorist.co.uk
No claims will be entertained unless the above conditions are strictly adhered to.
No credit or refund will be given for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by MileStones Florist.
Please read and adhere to the care instructions that are supplied with all our products.
None of the foregoing effects your statutory rights as a consumer.
If you find that you are not satisfied with any product or service please feel free to contact our customer service department at sales@milestonesflorist.co.uk. We will endeavor to resolve any claim made a soon as possible.
Any mistakes in payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.
All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer. We accept credit card payments with most popular cards.
If you need to reach us, please email us or use the our contact us page - CLICK HERE
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