This page details our customer terms and conditions.
Milestones Florist Ltd - 6a West Street, Oundle, Peterborough, Cambs, PE8 4EF
Telephone: 01832 274305
Registered in England & Wales, Reg. No. 05366310 and VAT No: 745 9568 78 Making a purchase could not be easier. Just browse our shop online, and add any items that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.
We accept credit/debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.
We accept most credit/debit cards, Visa, Mastercard, Amex and Solo. You may send and pay for flowers over the phone by calling us. Orders that are cancelled online or via the phone are subject to a cancellation fee.
We reserve the right to refuse your order after your payment has been accepted, of course if this is the case we will provide you with a full refund. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 3pm Monday and Saturday UK time for delivery will be delivered on the same day if required.
Orders received after this time are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before 4pm if for same day).
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK.
Same day delivery Monday to Saturday order by 3pm.
No timed deliveries - except for funeral tributes and weddings.
Please telephone 01832 274305 on if you have an emergency order.
If you require specific flowers please telephone at least 24 hours before delivery is required.
Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them to collect from the shop. If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Milestones Florist earliest convenience. Milestones Florist are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Orders are inclusive of 20% VAT
Credit card security, credit card numbers are encrypted, they are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us or you can call or write to us.
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Orders that are cancelled online or via the phone are subject to a cancellation fee.
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.